Goods purchased from Bay Ridge Bicycle World may be returned for a refund within 30 days of the order shipment date with a valid RMA number. Goods returned after 30 days from the shipment date may be returned for store credit. All goods must be unused, unworn, unwashed and in possession of their original tags and condition. Shipping charges included in the original order are nonrefundable, unless the product is determined to be damaged in manufacturing or transit, or shipped by Bay Ridge Bicycle World in error.
Bay Ridge Bicycle World reserves the right to refuse a package for which an RMA number has not been provided. Prior to returning any product to Bay Ridge Bicycle World, please be certain to read the following guidelines in order to expedite the return process:
- Obtain an RMA number from our customer service department (see contact information below). Please have your invoice available when you call.
- When returning products which show manufacturing damages, please include a copy of your invoice in your shipped package, RMA number and a description of the problem with the item.
- The return must be made within the allotted return time period of 30 days after the shipment date (Store credit after 30 days).
- Returned items must include all accessories that were originally shipped. Items also must be in a re-saleable condition, otherwise credit is at our discretion.
Delivery and Inspection:
Customer must inspect arriving shipments and report errors in shipment promptly. Specifically, visible shipping damage and shortages must be reported to Bay Ridge Bicycle World within two (2) business days after delivery. Concealed shipping damage or shortages involving cartons received intact must be reported within five (5) days after receipt.
Invoice disputes involving alleged shortages must be reported within two (2) weeks after the original invoice date. Bay Ridge Bicycle World will gladly provide all documentation including packing slips, proof of delivery, etc.
Title and Risk of Loss:
If the customer reports damages or shortages in shipments within the time period noted above, Bay Ridge Bicycle World will bear the risk of loss. If the customer fails to report damages in the manner described above, he/she will bear the risk of loss.